Refund Policy

At Lumiane, we strive to ensure customer satisfaction with every purchase. Please review our refund policy carefully before making a purchase.

1. General Refund Policy

All sales are considered final. Refunds are only granted in cases where the product received is defective or damaged upon arrival. To request a refund, you must contact us within 7 days of receiving your order at hello@lumiane.com with proof of damage or defect.

2. Order Cancellations

Once an order has been placed, it cannot be canceled or modified. Please review your order details carefully before completing your purchase.

3. Shipping Issues

We are not responsible for lost or stolen packages once they have been handed over to the carrier. Customers must address any shipping-related concerns directly with the shipping provider.

4. Company Rights and Limitations

By placing an order with Lumiane, you acknowledge that the company reserves the right, at its sole discretion, to process or decline the fulfillment of any order. In certain cases, Lumiane may choose not to dispatch a product, and customers agree that in such instances, no request for product delivery or refund shall be entertained. No claim, dispute, or challenge regarding such a decision shall be considered.

5. Return Process

To initiate a return for an eligible item, contact hello@lumiane.com. Returns must be sent back in their original packaging, unused, and in the same condition as received. Customers are responsible for return shipping costs.

6. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

7. Contact Us

For any refund-related inquiries, please contact us at hello@lumiane.com.